Frequently Asked Questions
Can I return or exchange my order?
Due to the nature of the process, returns are not part of the standard policy. Each product is carefully checked and securely packed before dispatch to ensure it reaches you in proper condition, which is why customers rely on the consistency of our work.
However, in the rare case that an item arrives damaged or with an issue, you can reach out with details, and it will be reviewed to provide a suitable resolution, including replacement where applicable.
What if there is a problem with my order?
In the rare instance that an item arrives with any damage or concern, you can contact us with the relevant details. Each case is reviewed with care to ensure a fair and appropriate resolution, including replacement where required.
Can I cancel my order?
Orders can be adjusted or canceled within a limited time after placement. Once the process has started, changes may not be possible
How long does it take to receive my order?
Each piece is handled individually, so processing takes a few days before dispatch. Delivery time depends on location. You will be notified of the expected delivery timeline within 48 hours of placing your order via your provided contact details, so please ensure your email address or WhatsApp number is entered correctly.
Why does it take time to process orders?
Every item goes through a focused process from material selection to finishing, which requires time to maintain consistency and quality.
Will the product look exactly like the pictures?
Leather is a natural material, so slight variations in texture and tone may occur. These differences are part of the material’s character.
